Sales Policy

Effective Date: January 15, 2025

At EssenceLite.xyz, we are committed to providing our customers with the highest quality jewelry at affordable prices. Our Sales Policy is designed to ensure a smooth, secure, and enjoyable shopping experience. Please review the following terms and conditions carefully.

1. Product Availability

All products offered on EssenceLite.xyz are subject to availability. While we make every effort to keep our inventory up-to-date, items may become unavailable due to high demand or other unforeseen circumstances. In the event an item you have ordered is out of stock, we will contact you as soon as possible and offer alternative solutions, including a refund, exchange, or backorder option.

2. Pricing

  • Currency: All prices on EssenceLite.xyz are listed in USD (United States Dollar) unless otherwise specified.
  • Price Accuracy: We strive to ensure the accuracy of our pricing. However, errors in pricing may occur. If an item is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel the order and issue a full refund.
  • Sales and Discounts: From time to time, we may offer sales, discounts, or promotions. These offers may have specific terms, such as expiration dates or product exclusions. Any discounts or offers cannot be combined with other promotions unless explicitly stated.

3. Order Process

  • Placing an Order: To place an order, simply browse our website, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout and provide your shipping and payment details. You will receive an order confirmation email once your order has been successfully placed.
  • Order Confirmation: After you complete your purchase, you will receive an Order Confirmation email that includes your order details, order number, and estimated delivery date.
  • Order Processing: Orders are typically processed within 1-2 business days. During high-demand periods, processing may take longer. We will notify you if there are any delays.

4. Payment Methods

We accept a variety of payment methods to make your shopping experience easy and convenient. These include:

  • Major credit and debit cards: Visa, MasterCard, American Express, Discover, and others.
  • PayPal: Secure and fast online payments.
  • Other payment gateways: Available at checkout, depending on your location.

All payments are processed securely using SSL encryption technology to ensure the safety of your payment information.

5. Sales Tax

Sales tax will be applied to your order based on the state or country to which your order is shipped. The applicable tax rate will be calculated during checkout, depending on the shipping address you provide. If you are a tax-exempt customer, please contact us before making a purchase.

6. Shipping and Delivery

  • Shipping Options: We offer a variety of shipping methods to meet your needs. Shipping options and fees are calculated during checkout based on the weight of your order and the destination.
  • Delivery Times: Delivery times vary depending on your location and the shipping method you choose. Typically, domestic orders will be delivered within 5-7 business days, while international orders may take longer.
  • Order Tracking: After your order is shipped, you will receive a tracking number to monitor the status of your delivery.

7. Order Cancellations

Once an order has been placed, it enters our fulfillment process and cannot be canceled directly through the website. However, if you need to cancel an order, please contact our customer service team immediately at info@essencelite.xyz or 618-319-7019. If the order has not yet been shipped, we will do our best to accommodate your request.

8. Returns and Exchanges

We offer a 30-day return policy for all products purchased from EssenceLite.xyz (excluding personalized or custom items). If you are not satisfied with your purchase, you may return your item for a full refund or exchange, provided it is in new, unused condition and in the original packaging.

For more details, please see our Refund and Returns Policy.

9. Customer Service

Our customer support team is always available to assist you with any questions or concerns regarding your order. Feel free to reach out to us at:

10. Limitation of Liability

While we make every effort to ensure that all information on our website is accurate, we cannot guarantee that errors, omissions, or inaccuracies will not occur. EssenceLite.xyz is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products, except to the extent required by applicable law.

11. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the effective date of the updated policy will be indicated at the top. By continuing to shop with us, you agree to be bound by the updated policy.

Thank you for shopping with EssenceLite.xyz! We appreciate your trust in our brand and look forward to providing you with beautiful, high-quality jewelry.