Payment Policy

Effective Date: January 15, 2025

At EssenceLite.xyz, we strive to provide a seamless and secure payment experience for our customers. This Payment Policy outlines the accepted payment methods, security measures, and related terms to ensure transparency and understanding when making purchases from our website.

1. Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience convenient:

    • Credit and Debit Cards:
      We accept the following credit and debit cards:

      • Visa
      • MasterCard
      • American Express
      • Discover

    • PayPal:
      You can also choose to pay via PayPal, which allows you to use your PayPal balance, linked bank account, or credit card for payment.

    • Other Payment Gateways:
      Depending on your location, additional payment methods such as Apple Pay, Google Pay, and Stripe may be available during checkout.

2. Payment Security

Your security is our top priority. All payments are processed through SSL encryption technology, which ensures that your payment information is transmitted securely over the internet. This encryption protects sensitive data, including your credit card and personal information, from unauthorized access.

    • PCI-DSS Compliance:
      Our payment processing systems are compliant with the Payment Card Industry Data Security Standard (PCI-DSS), which is the global standard for secure payment card transactions.

    • Two-Factor Authentication (2FA):
      For added security, we may require two-factor authentication for high-value transactions or account access. This ensures that only authorized individuals can process payments or make changes to your account.

3. Currency

All transactions are processed in USD (United States Dollar) unless otherwise specified on the website. Currency conversion charges may apply for international customers, depending on your bank or payment provider.

4. Order Confirmation

Once you have completed your payment, you will receive an order confirmation email from EssenceLite.xyz. This email will include:

    • Your order number
    • A summary of the items purchased
    • The total amount charged
    • The estimated shipping date and delivery information

If there are any issues with your payment, we will contact you immediately to resolve the problem. If you do not receive an order confirmation email within 24 hours of completing your purchase, please check your spam or junk folder, or contact our customer service team.

5. Payment Authorization

After you place an order, your payment information will be processed. In some cases, we may pre-authorize your payment before shipping your items to confirm that your payment method is valid and that the necessary funds are available.

    • Authorization Holds:
      In certain cases, an authorization hold may be placed on your credit card or PayPal account until the payment is fully processed. The funds will be deducted from your account once your order is shipped.

    • Payment Declines:
      If your payment is declined by your bank or payment provider, we will notify you by email. You may be asked to provide an alternate payment method to complete your purchase.

6. Taxes and Additional Charges

    • Sales Tax:
      Sales tax will be applied to your order based on your shipping address. The applicable tax rate will be calculated during checkout. If you are a tax-exempt customer, please contact us before completing your purchase.

    • Customs and Duties:
      For international orders, you may be responsible for customs duties, import taxes, or other fees that apply upon entering your country. These fees are separate from shipping charges and are not covered by EssenceLite.xyz.

7. Order Modifications and Cancellations

Once an order has been placed, it is processed promptly. If you wish to modify or cancel an order, please contact us immediately at info@essencelite.xyz. However, once your order has entered the shipping process, changes or cancellations may no longer be possible. If a cancellation is approved, we will issue a full refund to your original payment method.

8. Refunds

If your order is canceled, returned, or refunded, the payment will be refunded to your original payment method. Refunds will typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

9. Fraud Prevention

To protect against fraud, EssenceLite.xyz reserves the right to cancel or refuse any order that appears suspicious or potentially fraudulent. We may request additional documentation or proof of identity to verify the payment before processing the order. If we suspect fraudulent activity, we may also suspend your account.

10. Payment Disputes

If you have any disputes regarding a charge or transaction, please contact us at info@essencelite.xyz or call 618-319-7019. We will work with you to resolve the issue in a timely and fair manner.

11. Contact Information

If you have any questions or concerns regarding our Payment Policy, please contact our customer support team:

Thank you for choosing EssenceLite.xyz. We are committed to providing a safe and secure shopping experience, and we appreciate your trust in us.